Return Policy

Welcome to our platform, where customer satisfaction is paramount. Should you wish to initiate a return, we strive to provide a seamless process. Kindly review our Return Policy below:

1. Eligibility for Returns

You have a 30-day window from the delivery date to return items for a refund. To qualify for a return, the item must be in its original state, unused, and accompanied by all original packaging, tags, and accessories. Custom or personalized items are exempt from returns unless there is a defect or error on our end.

2. Return Procedure

To commence a return, kindly adhere to these guidelines:

Contact Us: Connect with our customer service team to request a Return Merchandise Authorization number. Provide your order number, the item intended for return, and the reason behind the return.

Return Shipping: Upon receiving the number, securely pack the item in its original packaging, including the provided number. Dispatch the package to the address furnished by our customer service unit.

Return Shipment Costs: If the return isn't attributable to an error on our part (e.g., incorrect item, defective product), you are accountable for the return shipping expenses. We recommend utilizing a trackable shipping method for safe return handling.

3. Refund Process

Upon receipt and inspection of the returned item, we will proceed with your refund. Refunds are channeled back to the initial payment mode and usually take 3 to 5 business days to reflect in your account. The timing may fluctuate based on your financial institution's processing.

4. Non-Returnable Items

Certain items cannot be returned, including:

Custom or personalized items (unless defective)

Sale or clearance items

Gift cards

5. Damaged or Defective Items

If you receive a damaged or faulty item, promptly notify us with your order number and issue details. We will organize a replacement or furnish a full refund, covering return shipping costs if applicable.

6. Contact Information

Should queries arise regarding our Return Policy or if assistance with a return is needed, do not hesitate to reach out to us.

Thank you for selecting us. Your patronage is valued, and we remain dedicated to delivering exceptional customer service.